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Legal document

Deleting your account and data

Menu → Profile → Account settings → the Danger zone section at the bottom → Delete account.

Deletion is IMMEDIATE and IRREVERSIBLE. There is no cooling-off period and it cannot be cancelled, not even through support — once you confirm, the account and the server-side data are gone and the email address is freed for a new registration.

Write from your account's email address to [email protected] with "Delete account" in the subject. You do not need to prove anything else — we verify the address ourselves.

We will handle it within 30 days at the latest, as the GDPR requires; in practice it is usually a few working days. We confirm by replying to the same email.

The account and sign-in, the email address, nickname and profile photo. The logbook and sailed tracks backed up to the server, boat profiles, crew, the route library and mirrored settings. Presence sharing and live position links. All signed-in devices. Friends, help requests, community reports on the map (obstacles, storms, fuel…), credits for measured depths, barometer reports, notes, fuel entries and voyage summaries and private messages — for messages the whole thread, so for the other person too. A group you created disappears for its other members too.

What you contributed to the community — place photos, anchorage reviews and comments, place problem reports, place suggestions and community edits, and Discover error reports — stays, but without your name. These are facts about places that other sailors rely on; deleting them along with the account would harm people who depend on them. Authorship is detached, so nobody can trace them back to you.

Records we do not keep under the account, or detach from it, also stay without it: weather observations (we coarsen the position 90 days after the observation; the anchorage and time stay in them), echo-sounder depths, fuel price and fuel station status reports (prices for a year, statuses for 7 days after they were made), night-at-anchor summaries, boat counts for place occupancy and anchor-watch analyses (points 1.2a–1.2c of the Privacy Policy), and a record that an account with a given technical identifier was deleted, and when — without the e-mail. The boat track from the anchor watch is deleted immediately (should that fail, it disappears on its own within 48 hours), the night and stay fingerprints live on for at most 8 days and technical keys with the account identifier, without any position, for at most 30 days. Messages in area, group and help-request chats stay without an author until we delete them 180 days after they were sent.

A copy may survive in backups until the rotation overwrites it — at most 168 days. Backups serve disaster recovery only. The sets on our server are not encrypted — access control protects them; the copy shipped off-site is encrypted.

An email you may have sent to support sits in a mailbox that our automatic retention does not reach. If you want that gone too, say so in the request.

Boat documents and the photo album are never sent to the server. Deleting the account therefore does not touch them — they go away when you uninstall the app or clear its data in the phone settings.